I am starting a University in October, and I'm trying to get 'ahead of the game'. I'm applying for work experience, and I'm aware I need a clear idea of what I want to get out of a placement in order to really gain some understanding.
So.
Questions
I imagine that the LSOA of the claimant is being captured by the database. Who looks at this information, and what is done with it?
What are the timescales for dealing with particular enquiries?
Are there any statutory guidelines to adhere to or are these decided by the local authority?
Is there any automatic information sharing with other departments, for example adult social care?
Is the paperwork sent out to claimants in clear, plain English?
What allowances are made to ensure paperwork is accessible to all?
Who deals with the complaints received and how is this data analysed?
What is the most common reason for complaint? Does this differ by year / quarter? Is there a pattern?
Letter sent
Dear Sir/Madam,
I am due to start a Social Policy degree at Bristol Univeristy in October 2013. I am keen to start exploring career options, henceforth I am due to complete a three day work experience placement with North Somerset Council Revenues and Benefits team in July. I will be spending a day with; the service centre receiving housing benefit and council tax support enquiries, housing benefit processors, and finally the council tax and enforcement team. I am hoping to gain an understanding of the enquiries received, and the procedures the staff follow to solve them.
To broaden my understanding, I would like to take part in a similar opportunity within neighbouring local authorities. Can you please advise if this is possible, or who I need to contact to apply for work experience within Bristol City Council?
Yours Faithfully,
Holly Young
Somerset County Council - Emailed 10th June 2013
Bristol City Council - Web enquiry 10th June 2012
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